FAQ
How do I pay for my order?
Supercuffs.com accepts the following methods of payment:
- Paypal ID: (sales@supercuffs.com)
- MasterCard
- Visa
- Discover
- AMEX
- Personal Checks or Money Orders
Personal checks should be made payable to:
Supercuffs.com
775 Concord Road,
Marlborough, MA 01752
Please note that with personal checks, items will be shipped only after check is cleared with our bank.
How safe is it to buy with credit card on your website?
We guarantee "Total Customer Satisfaction" by using SSL (Secure Sockets Layer) encryption technology to ensure a secure end-to-end link and real-time order status information and tracking. Every time we receive an order via Internet, our trusted employees will verify and check details to avoid any fraudulent activity. The information is then passed on to our bank to process the payment. All through these stages, your information is handled with the highest level of security.
What about Sales Tax?
What about Sales Tax? We charge sales tax of 5% only to the residents of Massachusetts. This is because our company is registered in the State of Massachusetts. Sales tax does not apply to other US states. For international shipments, customs or duties may be levied depending upon the country of destination. This is the law & we have no control over it!
What about Shipping Charges?
Once you click on Checkout in the shopping bag, it will provide you with a list of shipping options. Please select the one that is most appropriate for you. Depending on what you select for shipping, the charges will be added to your final order amount.
What is your return policy?
Our business goal is simple: Provide customer with superior designed cufflinks at affordable prices. However, if for any reason you are not satisfied with our product, please email us within 7 days of receiving the product. We will refund you the full amount (excluding shipping charges) of the product. Please note that refund will only be provided after we receive the product back in original condition. Shipping charges are non-refundable.
What about..?
Do you have questions that we have not answered above? Please send them to sales@supercuffs.com & we sure will reply promptly.
